Your AI Receptionist That Never Sleeps

of callers who reach voicemail will not leave a message

They hang up and call the next business on Google instead.

of calls to small businesses go unanswered

Most sole traders and tradespeople simply cannot answer the phone while working.

average revenue lost per missed call

For tradespeople, each enquiry can be worth hundreds or thousands of pounds.

of customers will not call back after getting no answer

First impressions matter. If nobody answers, they assume you are unreliable.

Get Your Business Number

Choose a UK or US phone number, or port your existing number. Your new number is ready in minutes, not days.

Customise Your Greeting

Tell us your business name, services, pricing, and opening hours. The AI learns everything it needs to represent your business.

AI Answers Every Call

When someone calls, PaulSpeaks Secretary answers in your business name, holds a natural conversation, and takes detailed messages.

Get Instant Summaries

Within seconds of each call ending, you receive a WhatsApp message with the caller's name, number, and what they need.

24/7 Call Answering

Your AI receptionist never sleeps, never takes holidays, and never calls in sick. Every call is answered within 3 rings, day or night, weekends and bank holidays included. No voicemail, no missed calls, no lost leads.

Custom Business Greeting

Callers hear "Thank you for calling [Your Business Name], how can I help?" in a natural, professional voice. It sounds like a real receptionist sitting at your front desk, not a robotic answering machine.

Product & Service Knowledge

Train the AI with your services, pricing, coverage areas, and frequently asked questions. It answers customer queries accurately without bothering you. Update the information anytime as your business changes.

Detailed Message Taking

The AI captures the caller's name, phone number, email address, reason for calling, and any specific requirements. No more garbled voicemail messages or scribbled notes on the back of an envelope.

WhatsApp Summaries

Within seconds of a call ending, you receive a clear, formatted summary on WhatsApp with all the details. Caller name, number, what they need, and any action required. You can respond immediately or when convenient.

Call Forwarding to Mobile

If a caller needs to speak to you urgently, the AI can transfer the call directly to your mobile. You set the rules: always forward, only during business hours, or only for specific keywords like "emergency".

Any Market, Any Language

Your AI receptionist can be built to match any market and speak any language. English, Spanish, French, German, Polish, Hindi, Mandarin, Arabic, Portuguese, and more. We customise the voice, tone, and script for your specific country and industry. Whether you operate in the UK, US, Europe, or Asia, your receptionist sounds local.

Voice Commands (Hands-Free)

Hands covered in grease, plaster, or paint? No problem. Control your Secretary entirely with voice commands. Check messages, return calls, and manage your day without touching your phone. Perfect for tradespeople who cannot stop what they are doing to use a screen.

Email Call Summaries

Every call is automatically emailed to you with full details: caller name, phone number, what they need, and any job specifics. Whether you are on a roof or in a meeting, the email is waiting when you are ready. No details lost, no messages forgotten.

Bookkeeping Upgrade

Upgrade your Secretary to also handle your bookkeeping. Track expenses, income, tax reserves, and VAT where applicable. Your AI receptionist becomes your AI accountant too. One system that answers your calls AND keeps your books in order.

Call Recording (Optional)

Enable call recording for quality assurance, training, or dispute resolution. Callers are informed at the start of the call in compliance with UK GDPR. Recordings are stored securely and accessible via your dashboard.

Monthly

Pay as you go, cancel anytime

• ✓ 24/7 AI call answering
• ✓ Custom business greeting
• ✓ UK or US phone number
• ✓ Unlimited calls
• ✓ WhatsApp summaries
• ✓ Call forwarding to mobile
• ✓ Multi-language support
• ✓ Service & product knowledge
• ✓ Voice commands (hands-free)
• ✓ Email call summaries
• ✓ Message taking & logging

Annual

Save £58/year — 2 months free

• ✓ Everything in Monthly plan
• ✓ 2 months free
• ✓ Priority support
• ✓ Call recording included
• ✓ Quarterly performance reports
• ✓ Dedicated account manager

Tradespeople

Plumbers, electricians, builders, decorators, roofers, and landscapers cannot answer the phone when they are up a ladder or under a sink with greasy hands. PaulSpeaks Secretary takes the call, captures the job details, and emails plus WhatsApps you the enquiry. Use voice commands to check messages hands-free. Upgrade to add bookkeeping and track your expenses, income, and tax.

Consultants & Freelancers

Management consultants, IT contractors, marketing freelancers, and accountants need to project professionalism. An AI receptionist answering in your company name makes a one-person operation sound like an established firm with dedicated staff.

Dental & Medical Practices

Patients call at all hours. An AI receptionist can confirm opening times, explain services, take appointment requests, and send summaries to the practice manager. No more overloaded reception desks or engaged tones during peak hours.

Legal Firms & Solicitors

First-time callers to a law firm expect a professional greeting, not voicemail. PaulSpeaks Secretary captures case details, asks the right questions, and ensures no potential client slips through the cracks. Especially valuable for sole practitioners.

Estate Agents & Property

Buyers call about listings at evenings and weekends when your office is closed. An AI receptionist captures their interest, collects contact details, and books viewing requests. You return on Monday morning with a full pipeline of warm leads.

Online Businesses & Startups

E-commerce stores, SaaS startups, and online service providers need a phone number for customer trust. PaulSpeaks Secretary handles enquiries, returns, and support calls while you focus on growing the business.

Driving Instructors & Tutors

Driving instructors spend all day in the car and cannot answer calls safely. Tutors are in lessons. An AI receptionist captures new student enquiries, availability requests, and booking details so you never miss a new customer.

I am a plumber and I used to miss 5 or 6 calls a day while I was on jobs. I tried voicemail but nobody left messages. Since getting PaulSpeaks Secretary, every call is answered and I get a WhatsApp with the details. I booked 3 extra jobs in the first week alone. It has already paid for itself a hundred times over.

I run a small consultancy and having an AI receptionist makes my one-person business sound like a proper firm. Clients call and hear "Thank you for calling Whitfield Consulting" and it just sounds professional. The WhatsApp summaries are brilliant. I can see who called and what they need before I call them back.

We had patients calling at 7am and 9pm trying to book appointments. Our reception staff could not handle the volume during the day, and after hours everything went to voicemail. PaulSpeaks Secretary handles the overflow during the day and all the after-hours calls. Our missed call rate dropped from 40 percent to virtually zero.

How does the AI receptionist answer my calls?

When someone calls your business number, PaulSpeaks Secretary answers within three rings with a natural, professional voice. It greets the caller using your business name, for example "Thank you for calling Smith Plumbing, how can I help you today?" The AI then holds a real conversation with the caller, asking for their name, the reason for their call, and any specific details. It can answer questions about your services, pricing, and opening hours based on the information you provide during setup. After each call, you receive an instant summary via WhatsApp with all the details.

Will callers know they are speaking to an AI?

Most callers will not realise they are speaking to an AI. PaulSpeaks Secretary uses advanced conversational AI powered by GPT-4o that sounds natural and professional. It responds to questions intelligently, handles pauses naturally, and adapts to different conversation styles. In testing, over 85 percent of callers believed they were speaking to a human receptionist. The AI introduces itself as your receptionist, not as an AI system.

What happens if a caller wants to speak to a real person?

If a caller asks to speak to someone directly, the AI can transfer the call straight to your mobile phone or any number you specify. You can set rules for when transfers happen, for example always transfer urgent calls, or only transfer during business hours. If you are unavailable, the AI takes a detailed message and sends it to you via WhatsApp so you can call back when convenient.

How long does setup take?

Setup takes less than 10 minutes. You provide your business name, a brief description of your services, your opening hours, and any common questions your customers ask. We configure the AI with this information and assign your business phone number. You can start receiving AI-answered calls the same day. You can update your business information at any time as your services or pricing change.

What languages does the AI support?

PaulSpeaks Secretary primarily operates in English with a natural British accent for UK businesses. However, the AI can detect and respond in multiple languages including Spanish, French, German, Polish, Hindi, and Mandarin. If a caller speaks in another language, the AI will attempt to respond in that language. This is particularly useful for businesses in diverse communities or those serving international customers.

Can the AI handle complex questions about my business?

Yes. During setup, you provide detailed information about your products, services, pricing, coverage areas, and frequently asked questions. The AI uses this knowledge to answer caller queries accurately. For example, if you are a plumber, the AI can explain your services, give rough pricing ranges, confirm your coverage area, and explain your availability. For questions the AI cannot answer, it politely takes a message and assures the caller someone will get back to them.

How much does it cost compared to other services?

PaulSpeaks Secretary costs just 29 pounds per month or 24 pounds per month on an annual plan. Compare that to a human receptionist at 25,000 pounds or more per year, Moneypenny from 49 pounds per month, AnswerConnect from 149 pounds per month, or Ruby Receptionists from 349 US dollars per month. PaulSpeaks Secretary is the most affordable option and the only one that provides true 24/7 coverage with AI-powered knowledge of your specific business.

Are calls recorded?

Call recording is available as an optional feature. By default, calls are not recorded to comply with privacy regulations. If you enable recording, callers are informed at the start of the call in accordance with UK GDPR requirements. Recordings are stored securely and can be accessed through your dashboard. Many businesses find call recording useful for quality assurance, training purposes, and resolving disputes.

Can I keep my existing phone number?

Yes. You can port your existing business phone number to PaulSpeaks Secretary so your customers continue calling the same number they have always used. The porting process typically takes 5 to 10 business days. Alternatively, you can set up call forwarding from your existing number to your new PaulSpeaks Secretary number, which takes effect immediately.

Can I try it before paying?

Absolutely. We offer a full 24-hour free trial with no credit card required. During the trial, the AI receptionist answers your calls exactly as it would on a paid plan. You can test it by calling the number yourself, having friends call, or letting real customers experience it. Most businesses sign up within a few hours of trying the trial because they immediately see how many calls they have been missing.